Frequently Asked Questions (FAQs)

1. About the Platform

Orba X is a UAE-based online marketplace bringing together the best of preloved fashion and unique creations from independent makers, designers and small businesses.

Evolving from Wardrobe X, Orba X is more than just a place to buy and sell preloved clothing. It's a community-driven marketplace where you can give your wardrobe a second life, discover one-of-a-kind finds, and shop beautiful products created by talented individuals and independent brands across the UAE.

Whether you're clearing out your wardrobe, searching for your next preloved favourite, or looking to showcase your own handmade creations, Orba X makes it easy to buy, sell and discover something special.

From preloved fashion and accessories to handmade jewellery, art, homeware, personalised gifts and creative designs, Orba X celebrates individuality, creativity and more conscious shopping.

Our mission is simple: to give preloved pieces a new home, champion local creativity and provide a welcoming space for people across the UAE to turn their passions into opportunities.

Orba X — Where preloved meets handmade.

Anyone aged 18 or over living in the UAE can create an account to buy or sell items.

Yes! While Orba X is exclusively for sellers based in the UAE, shoppers from around the
world are welcome to browse and purchase from our marketplace.
If you're shopping from one of our independent stores, international shipping availability
will depend on the individual seller. Some sellers may offer worldwide delivery, while
others may have shipping restrictions depending on your location.
If you're purchasing from outside the UAE, we recommend contacting the seller directly
before placing your order to confirm that they can ship to your location.

Independent Store Items

2. Buying Items

Shopping on Orba X is simple! Just create an account, browse the wonderful selection of
items from our sellers, and add to your basket.
If you're purchasing something bespoke, made-to-order or personalised, simply follow the
instructions in the product description. Once you've placed your order, the seller will be in
touch to discuss any details and make sure your item is just right for you.
All purchases and payments are handled securely through the Orba X platform, giving you
added protection and peace of mind while you shop.

Shopping from our wonderful independent stores on Orba X is completely free of buyer
fees! You'll only pay for the items you purchase and any applicable shipping costs.
However, if you're shopping for preloved fashion and accessories, a small buyer fee
applies. You can find more information about this in our Preloved FAQs below.

Yes of course, we encourage buyers and sellers to communicate with each other for full transparency and satisfaction. You can ask important questions about the product and timelines.

Please note that all messages between buyers and sellers are monitored to ensure everyone is adhering to Orba-X’s Terms and Conditions.

Absolutely! You can purchase multiple items from the same seller and add them all to your basket. However, for now, you can only purchase from one seller at a time. As Orba X brings together independent sellers, each with their own delivery times, shipping arrangements and restrictions, this helps us keep orders organised and ensures a smoother shopping experience.
If you'd like to purchase items from different sellers, simply place a separate order with each one.

Once you've placed your order on Orba X, the seller will be notified and will begin preparing your item for delivery.
For ready-to-ship items that are not bespoke or personalised, you should receive your order within 3 days.
For bespoke, made-to-order or personalised items, delivery times may vary depending on the product. The estimated timeframe will be outlined in the product listing or communicated to you directly by the seller. Once your order is on its way, you'll receive a notification from our courier to let you know your delivery is on its way.

Returns are subject to each individual seller's return policy, so we recommend checking with them before making a purchase. Bespoke, made-to-order and personalised items are generally non-returnable, unless they arrive damaged, faulty or are not as described or displayed.
If you wish to return an item, please contact the seller directly in the first instance to discuss your options.
If you're having difficulty communicating with a seller, or have any concerns or complaints about your order, our team is here to help! Simply get in touch with us at info@orbax.com, and we'll do our best to assist you.
We want every Orba X shopping experience to be a happy one!

Wardrobe X accepts all major debit and credit cards. You can also pay using Apple Pay, Google Pay, and Tabby for a flexible checkout experience.

3. Selling Items

We'd love to welcome you to our community of independent sellers!

Getting started is easy! Simply create an Orba X account and complete our form, where you can share a little about yourself, your business and the wonderful products you'd like to sell. Our team will review your details to ensure your shop meets our marketplace guidelines, UAE licensing requirements and any applicable product restrictions. We'll aim to get back to you within 24 hours! Once approved, you'll be able to set up your very own Orba X shop!

Please note - If you already have an Orba X preloved selling account and would like to open your own shop, you'll need to create a separate shop owner account.

Make it your own by adding a personalised banner, your branding and logo, and start
uploading your products, photographs and descriptions.
Then you're ready to start selling and sharing your creations with the Orba X community!

Price competitively to sell faster. Check similar listings on our platform to see what comparable items are selling for. Consider the item’s condition, brand, age and original price. Pricing slightly lower than similar listings can help attract buyers more quickly. Also bear in mind the additional shipping cost for the buyer (25AED) and the service fee.

Yes, there are a few small fees when selling through your Orba X shop. These help us maintain and continuously improve the platform, ensuring the best possible experience for our sellers.

Here's a breakdown of our seller fees:

Shop setup Free!

Product listing fee: A listing fee of AED 0.75 applies each time you publish a new item or automatically renew an existing listing. Each listing remains active for 120 days, after which it will automatically renew, and a new listing fee of AED 0.75 will apply.
Seller service fee: 6.5% of the sale price
Payment processing fee: 2% of the total transaction value
VAT: Included in listed prices, where applicable

Once you begin adding products to your Orba X Independent Store, your listing fees will be calculated based on the number of listings you've published during the previous billing period.

On the 1st of each month, you'll receive an invoice along with a secure payment link detailing your listing fees.

You'll have until the end of that month to complete your payment.

Please note that if payment is not received by the end of the month, your store account will be temporarily suspended until the outstanding balance has been settled.

We're committed to making the selling experience as smooth and straightforward as possible, allowing you to focus on what matters most — growing your business.

Your payment will be released and received within 14 days once the following conditions are met:

The buyer confirms they have received the item
The 2-day protection period has passed without any disputes being raised

This process helps ensure a safe and secure experience for both buyers and sellers.

At Orba X, we're all about celebrating creativity, individuality and unique finds! Whether you're an independent maker, a talented designer or a small business owner, we'd love to help you showcase your wonderful products.

You can sell a wide variety of items on Orba X. However, due to licensing restrictions and UAE regulations, there are certain products we're unable to accept, including electronics, some food items, beauty and cosmetic products.

Here's a little taste of what you can sell on Orba X:

Jewellery
Art
Homeware
Coffee & Tea
Children's Toys & Gifts
Personalised Items
Cards & Stationery
Clothing & Accessories
Beauty & Cosmetics

All products are subject to our marketplace guidelines and approval, including any
applicable licensing and safety requirements.

Not sure if your products are suitable for Orba X? If you have any questions about the items you'd like to sell, or you're unsure whether your products fit within our marketplace guidelines, please don't hesitate to reach out! We're always happy to help. Simply email us at support@orba-x.com, and our team will be happy to answer your questions and offer guidance.

At Orba X, we want to create a welcoming, trusted marketplace filled with wonderful products that reflect our values and community. We reserve the right to remove any listings that do not meet our marketplace guidelines, UAE licensing requirements, product restrictions or the overall ethos of Orba X. This helps us maintain a safe, enjoyable and high-quality shopping experience for everyone.

If your item has been removed and you're unsure why, please don't hesitate to reach out to
us at support@orba-x.com. Our team will be happy to review your query and provide further
clarification.

Once your item sells, you’ll receive a confirmation email letting you know.

Our courier will contact you to let you know when they will be collecting the item, so please make sure it is ready to be handed over. You do not need to print a label, as the courier will bring one with them. However, if you would like to add your own label with your own branding, you are more than welcome, to.

Please see further information on shipping instructions in the shipping FAQs (for independent stores).

Not at all! When you join Orba X, you'll have your very own online shop, so there's no need to create or manage a separate website. You can make your shop your own by adding your logo, a personalised banner and your unique branding. Showcase your products, share your story and let customers get to know the person behind the brand. And if you already have your own website, or would like to create one alongside your Orba X shop, that's absolutely fine too! We're here to support your business and help you grow, however you choose to sell.

At Orba X, we celebrate creativity, originality and authenticity! We understand that AI tools can be helpful when creating product listings, but it's important that customers can trust that what they see is what they'll receive. Using AI to enhance your product images. You're welcome to use AI tools to help present your products, such as changing backgrounds, placing items in lifestyle settings or showing how a product might look in a particular space. However, all images must honestly and accurately represent the actual product you're selling.

AI must never be used to alter an item's appearance in a misleading way, including making it look higher quality, changing its features or showing details that don't exist on the real product.

Original product photographs are essential Sellers who use AI-generated or AI enhanced images in their listings must include at least one genuine, completely unedited photograph of the actual product against a real background. This photograph must clearly show the product as it really is, without AI enhancements, alterations or digitally generated surroundings, so buyers can shop with confidence.

What isn't allowed?
To protect the authenticity of our marketplace, we do not allow:
• Fully AI-generated products or artwork created entirely by AI image generators
without genuine human creative input.
• Misleading AI-enhanced images that make products appear materially different,
better quality or more detailed than they really are.
• AI-generated instructional downloads, including patterns, recipes, crochet
instructions, sewing patterns and other how-to guides created using AI.
• Fully AI-generated listing content that misrepresents a product, its origin or how it was made.

We reserve the right to remove any listings that do not meet these guidelines.

Not sure whether your use of AI is permitted?
We're always happy to help! If you have any questions about using AI in your product
listings, please contact us at support@orba-x.com before uploading your items

Holiday Mode allows you to temporarily pause your product listings when you're away, taking a break, or unable to fulfil orders.

To do this, simply log in to your Orba X account and disable any products you wish to make temporarily unavailable.

Your shop will remain visible to customers, but disabled products will be hidden until you're ready to start selling them again.

When you're ready to return, simply re-enable your products and they'll be available for customers to browse and purchase again.

4. Shipping & Delivery for Independent Stores

Sellers can:

Use our partnered courier service or
Arrange their own delivery/collect in person (if permitted)

Shipping costs are shown at checkout and are paid by the buyer.

For ready-to-ship items:
Once you've received an order, our courier will arrange to collect your item within 24
hours. You'll receive a notification via WhatsApp with the collection details, so you know when to expect them.

For personalised or made-to-order items:
If your products require a little extra time to prepare, no problem! You can delay the courier collection to match your item's processing timeframe, giving you time to get everything just right.

For items that take longer than 7 days:
If your product requires more than a week to prepare and ship, you'll need to arrange
delivery or collection directly with the buyer, rather than using the Orba X courier service.

Yes. To keep in line with our courier’s guidelines, all items must not exceed the following dimensions:

Your item must be no larger than 90cm on any side and the total length + width + depth must be less than 200cm.

For example: 80cm (length) + 60cm (width) + 40cm (depth) = 180cm which would be accepted.

Any items exceeding 5KG will be charged an extra 5dhs AED per extra kilo.

If the seller permits it, buyers also have the option to collect items from or arrange their own delivery, especially if items are outside of the restrictions above.

Preloved Items

2. Buying Items

Create an account and then simply browse, fall in love, and check out securely through our platform. Once your order is confirmed, the seller ships your item directly to you.

Every purchase is handled within the platform to ensure protection and peace of mind.

Yes — a small service fee is added at checkout. This helps us maintain a secure payment system, protect transactions, and provide customer support. The fee is 10% of the sale price, with a max fee of 75aed and a minimum of 10aed.

Yes of course, we encourage buyers and sellers to communicate with each other for full transparency and satisfaction. You can ask important questions about sizing, the condition of the item in more depth, bundling multiple items and you can even negotiate on pricing if the buyer is willing to.

Please note that all messages between buyers and sellers are monitored to ensure everyone is adhering to Orba-X’s Terms and Conditions.

Absolutely! You can purchase multiple items from the same seller and add them all to your basket. However, for now, you can only purchase from one seller at a time.
If you'd like to purchase items from different sellers, simply place a separate order with each one.

Sellers are responsible for ensuring authenticity. Counterfeit items are strictly prohibited.

Not at the moment.

If you’d like additional peace of mind, you can use third-party authentication services, such as Luxury Designer Authentication Services - Real Authentication. Please note that Wardrobe X is not affiliated with these providers, and we recommend doing your own research before using any external service.

All sales are final except for the following:

The item was significantly not as described
The item arrives damaged
The wrong item was sent

Once you receive your item, you have two days from delivery to dispute the sale, based on the guidelines above. Any return requests after two days will not be accepted. If you are experiencing issues, please contact support@orba-x.com.

Wardrobe X accepts all major debit and credit cards. You can also pay using Apple Pay, Google Pay, and Tabby for a flexible checkout experience.

Once your purchase is complete, you’ll receive a confirmation email with your order details.

Shortly after, our courier partner will contact you to arrange delivery and confirm your location, so your item reaches you smoothly.

Once you receive the item, you have 48 hours to dispute it if, for example, it arrives in a different condition than described. To raise a dispute, please email support@orba-x.com.

3. Selling Items

Create an account/profile
Upload clear photos/videos of your item
Add a detailed description (brand, size, condition, price and tags)
Publish your listing

You can sell a wide range of pre-loved and new items on Orba X, including:

Clothing
Shoes
Bags & accessories
Toys
Children’s items
Pet items
Sports accessories and equipment

All items should be in good, clean, and sellable condition, and accurately described in your listing.

Price competitively to sell faster. Check similar listings on our platform to see what comparable items are selling for. Consider the item’s condition, brand, age and original price. Pricing slightly lower than similar listings can help attract buyers more quickly. Also bear in mind the additional shipping cost for the buyer (25AED) and the service fee.

Top tips for successful sales and standing out:

Use high quality photos – listings with bright, clear images. Photograph from multiple angles and include close up’s of important details and branding.
Make sure the item is well presented – For clothing, making sure it is ironed and laid out or hung up in a well lit area with a neutral/clean background. For other items, again, making sure they are set up in a well lit area with clear backgrounds.
Write a clear and honest description – Include key information such as brand, size, condition, colour and any useful features. Also be upfront and clearly show any wear and tear or defects as this could cause disputes and potentially having to refund the item.
Price competitively
Choose the right category – placing your item in the most relevant category helps the right buyers find it quickly.

Yes — we charge a small platform fee on successful sales. This is automatically deducted when your item sells. The fee is 5% of the sale price at a maximum of 75aed.

No sale, no fee.

Your payment will be released and received within 14 days once the following conditions are met:

The buyer confirms they have received the item
The 2-day protection period has passed without any disputes being raised

This process helps ensure a safe and secure experience for both buyers and sellers.

Prohibited items include:

Counterfeit goods
Unsafe, damaged or recalled toys.
Used underwear or intimate items
Illegal or restricted items

We may remove listings that don’t meet our marketplace guidelines. This helps keep the platform safe, fair and high quality for all users. For a list of our marketplace rules, please click here.

Once your item sells, you’ll receive a confirmation email letting you know.

Our courier will contact you to let you know when they will be collecting the item, so please make sure it is ready to be handed over. You do not need to print a label, as the courier will bring one with them.

If you are unable to hand over the item personally, please leave it outside your door, securely wrapped and protected from the elements.

If a collection is missed, you will have one additional attempt to complete it. If both attempts are missed, the order will be cancelled.

We want your item to arrive in perfect condition—just as the buyer expects it. Here’s how to package it properly:

Clean and prepare your item: Make sure it’s freshly cleaned and neatly folded or hung.
Use protective packaging: Place your item in a sealed bag (like a garment or plastic bag) to protect it from moisture or damage. This is especially crucial if you plan to leave your item outside for the courier to collect.
Choose sturdy outer packaging: Use a strong mailing bag or box depending on the item. Delicate or structured pieces (like handbags, shoes & equipment) should ideally go in a box.
Add padding if needed: Use tissue paper, bubble wrap, or similar materials to prevent movement and protect the item during transit.
Seal securely: Tape all openings to avoid any issues in transit.
Include a personal touch (optional): A small thank-you note can go a long way in creating a great buyer experience.

We highly encourage users to leave feedback as this helps build a trusted community and keeps the marketplace running smoothly. After a transaction is complete, both parties have the opportunity to share their experience.

As a buyer, you can review:

Item accuracy and condition
Communication with the seller
Dispatch and delivery experience

As a seller, you can review:

Promptness of payment
Communication with the buyer
Overall transaction experience

We encourage all users to leave honest, fair, and respectful feedback to help others shop and sell with confidence.

Holiday mode allows you to temporarily pause your items whilst you’re away or unable to fulfil orders.

To do this, simply log in to your Orba X account and disable any products you wish to make temporarily unavailable.

Your shop will remain visible to customers, but disabled products will be hidden until you're ready to start selling them again.

When you're ready to return, simply re-enable your products and they'll be available for customers to browse and purchase again.

4. Shipping & Delivery

Sellers can:

Use our partnered courier service or
Arrange their own delivery/collect in person (if permitted)

Shipping costs are shown at checkout and are paid by the buyer.

Delivery times depend on location but usually take 2–5 working days within the UAE.

Yes. To keep in line with our courier’s guidelines, all items must not exceed the following dimensions:

Your item must be no larger than 90cm on any side and the total length + width + depth must be less than 200cm.

For example: 80cm (length) + 60cm (width) + 40cm (depth) = 180cm which would be accepted.

Any items exceeding 5KG will be charged an extra 5dhs AED per extra kilo.

If the seller permits it, buyers also have the option to collect items from or arrange their own delivery, especially if items are outside of the restrictions above.

5. Safety & Protection

Yes. All payments are processed securely through our platform. We do not share your financial information with sellers.

You can open a dispute through your account within 2 days of delivery.

If allowed, we recommend meeting in safe public places. However, transactions completed outside the platform are not protected.

For your safety, you should always complete transactions through Wardrobe X. If you are asked to go outside the platform, you will not be protected in any way.

Please report any users who attempt this. Any member found completing or encouraging off-platform transactions will be removed or banned from Orba-X.