Refund policy

Return and refund policy for preloved.

You have 48 hours to request a return on your preloved item if the item is not received as described. Please email support@orba-x.com to initiate the return. 

If your return is accepted, we’ll process your refund and the seller will organise the pick up of the return item. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@orba-x.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Store refund policy

Products are refundable and returnable as per the sellers product listing page. If seller permits returns and item is as received, unopened and unused, please initiate the return via email at support@orba-x.com 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@orba-x.com.